Privacy Policy
We respect your privacy. We collect only the information necessary to operate the waitlist and improve Melosurf. We do not sell your data.
Information We Collect
When you join our waitlist or use Melosurf, we collect:
- Email address for the waitlist and product updates
- Account information (name, username) when you sign up
- Usage data and analytics to understand how you use the product
- Technical information automatically collected by our authentication provider, including browser type, device information, and IP address for security and fraud prevention
- Voice recordings and audio data when you use our product (audio is processed by our AI provider and may be retained in their systems for service improvement and compliance purposes)
How We Use Your Information
- To provide and improve Melosurf's features and services
- To send you product updates, announcements, and support messages
- To analyze usage patterns and optimize performance
- To prevent fraud, abuse, and security issues
- To comply with legal obligations
Data Sharing and Third Parties
We do not sell your personal information. We may share data with:
- Authentication and user management providers to enable secure sign-in and account management
- AI service providers to process voice commands and provide product functionality
- Analytics providers to understand usage and improve our product
- Hosting and infrastructure providers to operate our services
- Law enforcement when required by law or to protect our rights
All third-party service providers are carefully selected and bound by contractual obligations to protect your data. These providers may process and store data in the United States and other countries.
Data Security
We use industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications
- Request a copy of your data
- Withdraw consent for data processing
To exercise these rights, contact us at contact@melosurf.com.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete your data within 30 days, except where retention is required by law.
Cookies and Tracking
We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings.
Children's Privacy
Melosurf is not intended for users under 13 years of age. We do not knowingly collect information from children under 13. If we become aware that a child has provided us with personal information, we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the product.
Contact Us
Melosurf is operated by io-ai ApS. Questions about this Privacy Policy? Contact us at contact@melosurf.com.
Last updated: November 4, 2025